”Bookmanager is the best POS system for your bookstore. After checking out every system under the sun during the process of opening Books Are Magic, we chose Bookmanager because the layout just made sense to us. It was simple and straightforward, and that’s what everyone wants when navigating their POS. Secondly, and most important to us on a daily basis, is Bookmanager’s customer support and service. The people who run Bookmanager are young, friendly, energetic, and run their own bookstore in Canada! Therefore, they’re constantly trying out new features and perfecting them before pushing them to us. I’ve even requested a number of new features in my short time in business and had them incorporated into Bookmanager. We opened the bookstore with zero experience, and they have held our hands all the way, and made our POS second nature. They are the greatest, and we love them. Yay Bookmanager! ”
MICHAEL FUSCO-STRAUB
BOOKS ARE MAGIC (BROOKLYN, NY)
”Our indie chain has used Bookmanager from the beginning. We have watched it evolve into a dynamic, functional tool that enhances all aspects of our business. The customer support is top-notch and yes, they really do listen to their clients. They believe in our industry and keeping us strong independent booksellers.”
LYNN LOCKHART
BLACK BOND BOOKS & BOOK WAREHOUSE (11 STORES in VANCOUVER, BC)
”When we were considering migrating from Square1 to a new POS, we received many glowing reports of Bookmanager. But, in all honesty, none of those reviews prepared us for the amazing customer service we have received from Michael and his crew. One of The Bookies slogans is “a store unlike any other.” The amazing staff and programmers honoured our touchstone and built tools that accommodated our uniqueness. In reality, we know no bookstore is like any other. And I firmly believe that Bookmanager would treat any of its customers with the same exceptional care as we have experienced.”
- STEVE METZGER
THE BOOKIES (DENVER, CO)
”One of the great things about Bookmanager is that they are always finding ways to integrate things which were once a pain to do. A few of our favourites:
• Most of our suppliers support EDI invoices, which makes receiving books way faster. Our inventory is much more accurate now because of this.
• Catalogues from publishers are sent directly to our webstore inbox, so we never miss new titles. We also no longer have to manually type in thousands of ISBN's by hand from paper catalogues. My hand still hurts from the memory.
• Our credit card terminal is directly connected to Bookmanager so we never "accidentally" type in the wrong amount like we use to.
• Bookmanager even thinks of small things to help us out, like colour coding the inventory screen so we can tell by a glance if we aren't ordering enough of a particular book.”
- PETER MARSAM
BOOKINGHAM PALACE BOOKSTORE (SALMON ARM, BC)
”We could not be happier with Bookmanager, both as a POS system and as a company. The program is a dream and the customer service is outstanding - they were with us every step of the switchover from our old POS and it was a snap. Plus, they’re booksellers themselves so they know what matters. Not to mention they throw great parties.”
- JULIA SHENG
PEGASUS BOOKS (3 LOCATIONS, BERKELEY & OAKLAND, CA)
”Switching to a new POS is not a task to take lightly, and I did a ridiculous amount of research before making the change from Basil. We were a little worried about the DOS-y look of Bookmanager, but it's far simpler than it initially appears, and I haven't regretted the switch even for a minute. The program is strong, smart and frequently updated; the staff is epically responsive, kind and communicative (the weekly Tips and Tricks email they send is a gem). I love seeing their conscious approach to their own growth, and it's deeply reassuring to know that they're booksellers just like us.”
- LACY SIMONS
HELLO HELLO BOOKS (ROCKLAND, ME)
”We have had different inventory systems over the years (most recently, Square 1), but nothing has quite made our lives as easy as Bookmanager. We love the flexibility and integration it provides, and particularly the ease of communication (email, fax, FTP, Pubnet) for orders and customers. The staff are fantastic and made our transition to Bookmanager exceptionally smooth and easy. Their responsiveness to problems and suggestions has been unprecedented in a tech company, in our experience. We particularly value their enthusiasm about new ideas and their willingness to integrate new features into their program.”
- KIRSTEN LARMON
MUNRO'S BOOKS (VICTORIA, BC)
”I can't say enough good things about Bookmanager and the team behind it. Booksellers are, in general, a bunch of cantankerous luddites, but the Bookmanager support team is always cheerful and patient no matter how dumb the question may be. If I call to request or suggest a feature, they've already thought of it and it's either available or about to be. Bookmanager makes it fun to be an indie bookseller -- ordering, returning, analytics, and catalogues are all a few button presses away. Moreover, Bookmanager makes it possible to be an indie bookseller -- sophisticated inventory procedures, integrated offsite sales, and their leadership in negotiating reduced group shipping rates, among other things, all reduce our overhead significantly. We wouldn't be here without their tireless support.”
- MELANIE & ANNE CHERNYK
TALISMAN BOOKS & GALLERY (PENDER ISLAND, BC)
”In my 45 years of bookselling, Bookmanager is by far the most usable, intuitive and FASTEST system! The way they present information allows me to focus on the key decisions I want to make, without distractions or further work. Plus, their completely integrated tools gives us a significant cost savings over other comparable programs. And their level of support, communication and commitment to constant improvement is completely beyond every other system that I have encountered!”
- JACK WOLCOTT
GRASS ROOTS BOOKS & MUSIC (CORVALLIS, OR)
”Our experience with Bookmanager is wonderful. The transition from our previous system (IBID) was basically seamless. We have imported all vital information and our customer data. The software is intuitive and relatively easy. Once you learn a few procedures many other follow suit. The staff at Bookmanager is attentive and caring - support is easy and teaches at the same time. The Webstore integration is worth so much - it's easy to upload content, calendars, and everything else one would need. The analytics and on-line capabilities allow us to check stock, sales, and build orders from any computer anywhere. We are deliciously satisfied with our Bookmanager experience and look forward to all we will do in the future.”
- KIRA WIZNER
MERRITT BOOKSTORE (MILLBROOK, NY)
”The Bookmanager system is easy to use, intuitive, and streamlines our operations in numerous ways. Their stellar support staff are friendly, knowledgeable, and infinitely patient. But wait - there's more! The Bookmanager folks are also constantly coming up with new, innovative ways to support independent bookstores, anything from minor (& not-so-minor) software tweaks, to freight discounts, to their epic (hopefully to-one-day-be-repeated?) Bookmanager Academy. I can't imagine running a bookstore without their support.”
- ERIN DALTON
LOTUS BOOKS (CRANBROOK, BC)
”We've been using Bookmanager since 2013 and we are still very satisfied with its user-friendly system and fantastic support staff. Bookmanager has helped improve our business and simplify our day-to-day work.”
- ANITA TARQUINIO
LIBRAIRIE BERTRAND (MONTREAL, QC)
”I can't say enough good things about Bookmanager. The POS system is a breeze to use, the phone support is actually enjoyable, and our customers love our Webstore. The best asset of TBM is the people - they're not only helpful and friendly, but they never make me feel dumb! And they've given us all kinds of tips and pointers not just on using the Bookmanager system, but on running a bookstore in general. They've been a real life saver for us.”
- TAMZIN MALONE
MAIN STREET BOOKS (LAFAYETTE, IN)
”Before the opening of Plot Twist in April 2016, I researched the various POS options for bookstores. I sent away for information, watched demos and scanned the forums so as to make an informed and financially responsible decision. Plot Twist is a small store in a growing community so I wanted a system that could expand, was economical and intuitive. From the first call, I was impressed with the great customer service. Diana O’Neill spent a lot of time helping me set up the system, gave great advice, graciously corrected mistakes and she along with the other staff handled my panicked phone calls with good humor. I simply can’t recommend Bookmanager enthusiastically enough. The care they put into their product from the technology to training and informative updates is stellar.”
- MARY RORK-WATSON
PLOT TWIST BOOKSTORE (ANKENY, IA)
”We have used Bookmanager almost from its inception. Every day we marvel at all the software has to offer. We could NOT run our business without such a program. Bookmanager keeps us up-to-date with all the new technology important to our business. As we have grown from a small to a bigger store, our needs have been met. Now if they can only figure out how to make 24 hours fit all the demands made on our store, it will be perfect!”
- JUDITH DRINNAN
THE YELLOWKNIFE BOOK CELLAR (YELLOWKNIFE, NT)
”If the mark of excellent service is how well you are treated in times of adversity then Bookmanager cannot be beaten. In Blue Heron 's lowest hour (my unplanned 4 month hospital stay,) the BM team gently and kindly helped my staff over hurdle after hurdle. The store would not have survived without their conscientious help. After almost 30 years of doing business we are colleagues, partners and thankfully, friends.”
- SHELLEY MACBETH
BLUE HERON BOOKS (UXBRIDGE, ON)
